FAQ

Help and Info


Can I make the cookies without oil?

Yes! Simply use 1/4 cup of applesauce in place of the oil. Stir well until combined.

If I do use oil, what's the best type to use?

I recommend canola oil (organic, if possible, to avoid GMO's.)

Orders and Transactions

You are welcome 24 hours a day, 7 days a week, and 365 days a year here at the official Audrey Dunham Webstore! After your shopping experience and once you submit your order, your credit card is authorized but not charged until the point of shipping. You will see the charge on your next bank statement.

Your satisfaction is our goal. To keep the signature flavors at their peak, we provide a "best before" date on the product and recommend storing the cookie mix in a cool, dry place.

If the weather forecast calls for temperatures in the 80's or higher this upcoming week, we strongly recommend adding freezer packs to your order. We also recommend choosing Priority (2-3 days in transit) or Next Day (usually 1 day in transit) to ensure your cookie kits arrive in good condition.

If for any reason you are not completely satisfied with the product, simply return the mix back to Peanut's Bake Shop with a copy of your packing slip, along with the packaging, within 5 business of receiving the order, and we will be happy to replace or exchange the item or give you a full refund.

For more assistance please contact us:
storehelp@AudreyDunham.com
(818) 528-8724

Privacy

Your privacy matters here at AudreyDunham.com. We will never offer or sell your personal information to third-party interests. See our Privacy Policy for more details.

Security

For your protection, we use only the latest server authentication and data encryption technology to ensure that you’re as safe and secure as reasonably possible when purchasing on AudreyDunham.com.

Taxes

We are required to charge sales tax on orders shipped within certain states, including, but not limited to, California.

Cancellation

As long as your order has not been processed, we will be more than happy to cancel your order or part of your order. Simply call or email Customer Service with your request. If your order has been processed, please wait until you receive the order and then follow our Exchanges and Returns policy. Thank you.

Shipping and Delivery Information

Do You Ship to Other Countries?

Yes, we will ship to other countries! For a personalized shipping quote, please contact our team at storehelp@AudreyDunham.com
Tip: Please check out the online merchandise store on JeffDunham.com to see if there are other items you would like to include in your shipment.

Email Confirmation

You will receive an order confirmation by email that will provide a summary of your order, including the items purchased, billing, payment, and shipping information. Please check your SPAM folder if you do not see the confirmation in your Inbox. Upon shipping, you will receive another email confirming the shipment along with tracking information.

Shipping

SHIPPING INFORMATION AND OPTIONS – U.S.

Typically, merchandise will ship within 2 business days of receipt via the shipping method of your choice. Please be advised that we are not responsible for non-receipt of orders once they have been shipped, including, but not limited to, failure by any third party delivery company to deliver an order, or, by your failure to properly submit an accurate and complete shipping address during the signup and /or check out procedure. Thank you for understanding.

Orders ship from Chatsworth, CA. Our current order processing time is approximately 1-2 business days for in-stock merchandise. Business days are defined as Monday through Friday and exclude U.S. holidays.

April through mid-October: Orders placed Thursday and Friday will ship out the following Monday.

If the weather forecast calls for temperatures in the 80's or higher this upcoming week, we strongly recommend adding freezer packs to your order. We also recommend choosing Priority (2-3 days in transit) or Next Day (usually 1 day in transit) to ensure your cookie kits arrive in good condition.

Orders with ship-to addresses within the U.S. will be shipped via UPS or USPS* dependent on options available at the time of your order.

* Orders going to PO Boxes, Military, and APOs must be shipped with USPS.
* Orders with ship-to addresses to Alaska, Hawaii, and U.S. territories may incur additional time in transit.

UPS - No Weekend Delivery - Does Not Deliver to PO Boxes
Next Day Air: 1 business day in transit
2nd Day Air: Up to 2 business days in transit
Ground: 1 - 5 business days in transit

USPS
Priority: 2-4 business days in transit
First Class & Parcel Post: 1 – 7 business days in transit

Our shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to.

NOTE: Oversized items may be subject to additional shipping/ fees.

Shipping and handling charges are non-refundable with the exception of manufacturer’s defects or damaged items, including, but not limited to, any shipping and handling costs to return the merchandise item(s) to us.

TRACK YOUR ORDER

If you signed up for an account at checkout (not guest checkout), you can track your order. Simply click “My Account” and sign in to see your order history and track the status of any orders. Tracking is real-time and will show information provided by the carrier. If you feel there is an unusual delay, please feel free to contact customer service for further assistance.

Have feedback for us regarding your Peanut's Bake Shop order? We want to hear from you! Please contact us at storehelp@AudreyDunham.com

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